Frequently Asked Questions
Everything you need to know about shopping for Australia's freshest produce.
How do you ensure the freshness of my produce?
We source our fruit and vegetables daily from local markets and growers. Our expert pickers are trained to select only the highest quality items, which are then stored in temperature-controlled environments until they reach your doorstep.
What are your delivery hours and locations?
We deliver 7 days a week across most metropolitan areas in Sydney, Canberra, and Brisbane. You can select a specific delivery window during checkout to ensure someone is home to receive your fresh groceries.
What happens if I am not happy with a product?
Our 'Freshness Guarantee' means if you aren't satisfied with the quality of an item, we will happily provide a refund or a credit to your account. Simply contact our customer service team within 24 hours of delivery.
Do you offer plastic-free packaging options?
Yes, we are committed to sustainability. You can choose 'Eco-Friendly' packaging at checkout, where we use recycled cardboard boxes and minimize single-use plastics wherever possible.
Can I change or cancel my order after it has been placed?
You can modify or cancel your order up until the cut-off time, which is typically 11:00 PM the night before your scheduled delivery. Changes can be made directly through your account dashboard.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.